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Effects of Health Records Management on Service Delivery: A Case Study of Kisii Teaching and Referral Hosp

Record keeping in an institution as the most vital tool that can help develop or bring it down in equal measure. Records management activities include the creation, receipt, maintenance, use and disposal of records. In this context, a record is content that documents a business transaction the problem that led to this study is that health workers in the public health institutions, such as medical doctors and nurses, are usually not able or are struggling to render timely and effective health services to citizens due to a lack of effective records management systems. Ineffective records management systems usually lead to long patient waiting times before patients receive health service. The general objective of this study is to look at the effects of health records management on service delivery, a case study of Kisii Teaching and Referral Hospital specific objectives are finding out the types of health records kept by Kenyatta National Hospital and their functions, establishing the relationship between health records keeping and service delivery and to find out the challenges faced by KTRH health records personnel in record keeping and service delivery. The researcher will use a case study design and the researcher will focus on health record keeping and management specifically in matters dealing with medical care and hospital management at Kisii Teaching and Referral Hospital. Random sampling will be used to select respondents this study will use a structured questionnaire an interview schedule to gather primary data from the respondents. Data analysis will be quantitative. The data will first be perused to identify the information that is relevant to the research questions and objectives. After this, the data will be read and re-read to take note of recurring ideas. The data will be coded and sorted according to apparent categories and themes. All the coded data under major themes will be placed together to make a write-up.


Jaramogi Oginga Odinga University of
Science and Technology, Public Health,
Nairobi, Nyanza, Kenya

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