Journal of Hospital & Medical Management

The Medical Admitting Officer: Improving Patient Care in a Department of Medicine

To optimize inpatient care, the Department of Medicine of the UNC School of Medicine developed a position called the Medical Admitting Officer (MAO). The MAO was charged with creating geographic localization for inpatient services and optimizing both the admitting and discharge processes. The MAO was able to accomplish these goals within six months after the creation of the position. Her role became even more important with the onset of the Covid 19 pandemic. The role was expanded to 24 hour, 7 day per week coverage and other departments, seeing the success of the MAO, have created a similar role in their departments.

Author(s):

Lee Berkowitz, Joanne Lowry, 

Abstract | Full-Text | PDF

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