Health administrators have an important role to play in a healthcare organizations. Patient satisfaction and loyalty, profitability and productivity of an organization are associated with healthcare service quality. As a consequence, around the world, healthcare organizations cogitate service quality as a strategic differentiator for sustaining against the competition. Hence it is a prerequisite to define, measure and improve the quality of health care services [1]. The main priority of the society has always been to increase and maintain a high standard of healthcare system which in turn improves the health status of the people which is essential for the sustainable development of the society. The ultimate motive of healthcare system is to maintain, promote and offer high quality services which can be done through improving its management, availability and accountability
Shipra Kumari
Journal of Hospital & Medical Management received 228 citations as per google scholar report